Terms and Conditions

  • Check in / Out

    Check-In Time: 4pm

    Check Out Time: 10am

    Early check-In or Late-Check out is subject to availability on the relevant day, To be confirmed with staff.

    A Fee is chargeable for early check-in from 10 00 to 16 00 hours and late check-out from 10 00 to 12 00 hours.

  • Cancellation Policy

    Full refund for cancellations made prior to 28 days before check-in, less $60 administration fee and credit card charges.

    14-28 day's notice given - 50% of the total booking value will be charged - unless you transfer your booking to another time within 6 months. (Subject to availability and price variations)

    Less than 14 days notice - you will be charged 100% of the total booking value.

    PLEASE NOTE If you have booked via Airbnb and Booking.com, their Terms and Conditions apply to the booking.

    In the event of any government lockdowns or travel restrictions, we can hold a credit for a future stay. If you are unwell, self-isolating or quarantining, we ask that you please contact us and and we can move your stay to another time.

  • Payment Terms

    (Payments via Stripe) 100% of cost is charged at Booking.

    Booking is not confirmed until 100% payment is received.

    ​We have a 2-night minimum on all of our properties.

    However, at Managements discretion we may be able to provide 1 night stays. These may incur an additional cleaning fee.

  • Number of Occupants

    All stays must be used for private/residential use only and to accommodate the number of guests (maximum 8) stated on your booking confirmation.

    No functions or parties may be conducted at the property.

    Exceeding the stated number of guests will result in a termination of booking and you being required to vacate the property immediately without refund. Charges for additional guests will be debited to your Credit Card without further notice. If the amount owing is above the amount held you hereby accept this liability.

    No Pets allowed

  • Cleaning

    A professional clean will be carried out on check out. Mid-stay cleans & a change of linen are available upon request and may incur additional fees. If a property is found to be left in an unreasonable state at check out, there may be excess cleaning charges involved. This will be determined on a case to case basis and a member of our team will contact the guest to advise of the excess cleaning.

    There is no smoking inside any of the Properties, including the balconies. If there is evidence of such including a smoke odour you will be charged a fee of $500 to cover the cleaning.

    Please leave the property in a neat and tidy state.

  • Damage

    Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent. Any such breakages, damage or loss must be reported immediately. Failure to comply with this condition will result in a debit of any such costs and expenses to your credit card or security deposit without further notice.

  • Right to refuse or revoke booking

    The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the Property concerned.

  • Disclaimer

    I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:

    Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the accommodation due to my/our failure to comply with the Term and Conditions or House Rules;

    Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our /their part.

    Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the accommodation site. All occupants are to take specific care at all time and requested not to approach any wildlife under any circumstances.

  • Indemnity

    You, the guest, indemnify the agency against any liability which may attach to the agency as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his/her visitor.

    Management reserves the right to update these Terms + Conditions when required at their discretion.